The website calxplus.be is offered by:
Ceres Pharma (calxplus.be)
Kortrijksesteenweg 1091 bus B
Company number (VAT-BE): BE0641.953.324
Email : email@example.com
Phone : +32 (0)9 296 47 70
Feel free to contact us if you have any privacy-related questions. We promise to reply soon!
1. WHY THIS PRIVACY STATEMENT?
Every person (hereinafter referred to as the “User”) who visits or uses the Website discloses a certain amount of personal data. The personal data are information that allows calxplus.be to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more items of data and you as a natural person.
We use and process your personal data only in accordance with the GDPR and any replacement legislation, or any similar regulation under any applicable law, and any regulatory requirements or codes of practice governing the use, storage or transmission of personal data. Every reference in this Privacy Statement to the ‘GDPR’ is a reference to the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data (General Data Protection Regulation).
2 WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA?
Calxplus.be is responsible for the processing and decides alone or in cooperation with others which personal data is collected as well as the purposes and the technical and organisational means with regard to the processing of such personal data.
Calxplus.be is free to rely on data processors. A processor is the natural person or the legal entity who processes your personal data at the request and on behalf of the data controller. The processor is required to ensure the security and confidentiality of the data. The processor shall always act on the instructions of the data controller.
Calxplus.be relies on the following categories of "processors":
• Companies we have engaged for marketing purposes;
• Companies we have engaged for hosting purposes;
• Companies we have engaged for administrative purposes;
• Companies we have engaged for communication purposes;
• Companies we have engaged for statistical purposes;
• Companies we have engaged for payment purposes.
3 ON WHAT LEGAL GROUNDS ARE MY DATA PROCESSED?
In accordance with the GDPR, we process personal data on the following legal grounds:
• On the basis of the execution of the contract agreed upon with you or the execution of pre-contractual steps taken at your request; or
• On the basis of compliance with legal or regulatory provisions with regard to the management of the contractual relationship, invoicing in particular;
• On the basis of our legitimate interest in sending information and newsletters to our customers;
• On the basis of your consent to the sending of promotional offers (direct marketing).
4 WHICH PERSONAL DATA ARE PROCESSED?
Ceres Pharma undertakes to collect and process only adequate, relevant data, limited to what are necessary for the purposes for which such data are processed. The following categories of personal data are processed by Calxplus.be:
• Personal identification data (surname, first name, address, login details);
• Contact details (telephone number and e-mail address);
• Financial identification data (bank details);
• Electronic identification data (IP address, location, cookies);
• Personal data (gender, age, date and place of birth, nationality).
These data are collected at the time of your registration on the Website and when you use our services. Other personal data may be collected later, e.g. in the context of our after-sales. These data are necessary for the provision of Ceres Pharma services. The amount of personal data collected depends on your use of the Website and the functionalities of the Website.
5 FOR WHAT PURPOSES ARE MY PERSONAL DATA USED?
Ceres Pharma collects your personal data for the sole purpose of offering every User of our website a safe, optimised and personal user experience of our Website and the services offered. The collection of personal data becomes more extensive as the User makes more intensive use of our Website and our online services. Ceres Pharma reserves the right to suspend or cancel certain operations if personal data are missing, incorrect or incomplete.
The processing of your personal data is essential for the proper functioning of the Website and the provision of associated services. Ceres Pharma undertakes to process your personal data solely for the following purposes:
- Customer management: customer administration, order management, deliveries, invoicing, checking creditworthiness, support, complaint monitoring and sending newsletters.
- Dispute management.
- Protection against fraud and infringements.
- Personalised marketing and advertising if you have expressly agreed to this. In that case, you are free to withdraw your consent at any time.
When visiting the website of Ceres Pharma, some data are collected for statistical purposes. Such data are necessary to optimise your user experience. These data include: IP address, probable location of consultation, time and date of the consultation and the pages consulted. When you visit the Website, you explicitly agree to this collection of data for statistical purposes.
The User him/herself provides the personal data to Ceres Pharma and can therefore exercise some kind of control. When certain data are incomplete or apparently incorrect, the User has the right to postpone some expected actions temporarily or permanently.
6 WHO RECEIVES YOUR PERSONAL DATA?
Your personal data are processed for internal use within Calxplus.be only. Your personal data will not be sold, passed on or communicated to any third parties, except where you have given us your explicit prior consent.
7 HOW FOR LONG DO WE STORE YOUR PERSONAL DATA?
Your data are stored as long as necessary to achieve the ends pursued. They will be erased from our database as soon as they is no longer needed for the ends pursued or if you validly exercise your right to erasure.
8 WHAT ARE MY RIGHTS?
8.1 GUARANTEE OF LEGITIMATE AND SECURE PROCESSING YOUR PERSONAL DATA
Your personal data are always processed for the legitimate purposes explained in point 5. They are collected and processed in an appropriate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the intended purposes.
8.2 RIGHT TO ACCESS
If you can prove your identity, you have the right to obtain information about the processing of your data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the data retention period, and the rights that you may exercise with regard to your data.
8.3 RIGHT TO RECTIFICATION OF YOUR PERSONAL DATA
Inaccurate or incomplete personal data may be corrected. It is primarily the responsibility of the User to make the necessary changes in his/her "user area" him/herself, but you may also request us to do so in writing.
8.4 RIGHT TO ERASURE (OR “RIGHT TO BE FORGOTTEN”)
You also have the right to have your personal data deleted under the following assumptions:
- Your personal data are no longer needed for the intended purposes;
- You withdraw your consent to the processing and there is no other legal ground for processing;
- You have validly exercised your right of objection;
- Your data have been processed illegally;
- Your data must be deleted to comply with a legal obligation.
The deletion of data is mainly related to visibility; it is possible that the deleted data are still stored temporarily.
8.5 RIGHT TO LIMITATION OF PROCESSING
In certain cases, you have the right to request the limitation of the processing of your personal data, especially in the case of dispute as to the accuracy of the data, if the data are necessary in the context of legal proceedings or the time required for XXX to verify that you can validly exercise your right to deletion.
8.6 RIGHT TO OBJECT
You have the right to object at any time to the processing of your personal data for direct marketing purposes. XXX will stop processing your personal data unless it can demonstrate that there are compelling legitimate reasons for the processing which prevail over your right to object.
8.7 RIGHT TO DATA PORTABILITY
You have the right to obtain any personal data that you have provided to us in a structured, commonly used and machine readable format. At your request, this data may be transferred to another provider unless this is technically impossible.
8.8 RIGHT TO WITHDRAW YOUR CONSENT
You may withdraw your consent to the processing of your personal data at any time, e.g. for direct marketing purposes.
9 HOW TO EXERCISE MY RIGHTS?
If you wish to exercise your rights, you must send a written request and proof of identity by registered post to CCeres Pharma, Kortrijksesteenweg 1091 bus B, 9051 Sint-Denijs-Westrem, Belgium or by e-mail to firstname.lastname@example.org We shall respond as soon as possible, and no later than one (1) month after receipt of the request.
10 POSSIBILITY TO LODGE A COMPLAINT
If you are not satisfied with the processing of your personal data by Ceres Pharma, you have the right to lodge a complaint with the competent Data Protection Authority (for Belgium: https://www.privacycommission.be/).